Contact Local Community Hero

Getting hold of Local Community Hero takes one email and no forms. This page covers where to write, what to put in the message, how long an answer usually takes, and the handful of requests about the subject that we are not able to help with.

Where to write

[email protected]

That mailbox goes to the editor's desk. It is the same address whether you are flagging a typo or floating a business idea.

Mistakes

If we published something inaccurate, say so plainly and point at the sentence. Corrections are handled under our editorial policy. You do not need to be polite about it, only specific.

How to write a useful message

Tell us exactly what you are after and you will hear back sooner. Broad messages sit longer only because they take more unpicking.

• Lead with the question. Context is useful, but not first.
• Paste the address of the page you are writing about, and the sentence that prompted the message.
• If a page looks broken, say which browser and which device, and send a screenshot if you can.

Turnaround

We reply by email only, usually inside two working days. There is no phone number, and that is deliberate rather than an oversight.

Where we have to say no

There is a line between publishing about the subject and advising you personally, and we stay on the publishing side of it. That rules out account problems, disputes with third parties, and anything that depends on facts only you can see. See the legal notice.