Contact Local Community Hero

Where to write

[email protected]

Everything arrives in the same inbox and is read by somebody whose name appears on the articles.

If we got it wrong

If we published something inaccurate, say so plainly and point at the sentence. Corrections are handled under our editorial policy. You do not need to be polite about it, only specific.

What to include

We answer specific questions much faster than general ones, so it is worth a minute of extra typing.

1. Say what you need in the first two sentences. Background afterwards.
2. Give the exact page address if your message is about something we published, plus what you expected to read and what you found instead.
3. Add the browser and device if something looks broken, and a screenshot if you have one.

Response times

Two or three working days is normal. If a week passes with nothing, assume the message went astray and send it again rather than assuming we ignored you.

Outside what we can help with

Three things come up often and the answer is always no. We do not intervene with other companies on your behalf, we do not give advice for one specific situation, and we do not help with accounts we have nothing to do with. The legal notice says why.